FAQ
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Q1: Are you a trading company or a manufacturer?
A: We are a manufacturer, we supply the factory price with good quality, welcome to visit!
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Q2: What s your guarantee or the warranty of the quality if we buy your machines?
A: We offer you high quality machines with 1 year guarantee and supply life-long technical support.
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Q3: When can I get my machine after I paid?
A: The deliver time is based on the exact machine you confirmed.
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Q4: How can I install my machine when it arrives?
A: We will send our engineers to your factory to install the machines and train your staff how to operate the machines.
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Q5: How about the spare parts?
A: After we deal down all the things, we will offer you a spare parts list for your reference.
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Q6: What's your delivery time?
A: Depending on the type of machine, duration of 15 days to 60 days from the date of contract
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Q7: Do you have after-sales support?
A：Yes, we are happy to give advice and we also have skilled technicians available across the world. We need your machines running in order to keep your business running.
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Q8: Do you sell only standard machines?
A: No, most of our machines are built according to customers specifications, using top brand components.
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Q9: What will you do if the machine is broken?
A: Our machine's warranty period is 12 months, if the broken parts can't repair, we can send the new parts replace the broken parts freely, but you need pay the express cost yourself. I it is beyond the warranty period, we can negotiate to solve the problem, and we supply the technical I support for the whole life of the equipment.
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Q10: Can you be responsible for transport?
A. Yes, please tell me the destination port or address, we have rich experience in transporting.
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